Service Quality Manager, Queen Odunga during the training session at IFM (Institute of Finance Management).
Saturday, 16 January 2016 UBA trained IFM students on customer service management. Taking on the session was the Service Quality Manager, Queen Odunga, who explained how to handle a difficult customer. And after the session, the students tried to create a situation where the customer is complaining and doesn’t want to listen to the CSO. This came out so well as the one who was acting as CSO resolved the situation and the one acting as the client was happy that his problem was solved.
One happy student commended the UBA Team for taking them through the session “This has been a great session that we cannot easily get from our daily lectures. We thank UBA team especially Madam Queen who has highlighted on the importance and tactics of how to handle a difficult customer”, She concluded.
Queen Odunga the Service Quality Manager thanked the IFM Management for giving UBA the platform to share the knowledge on Customer service. She also applauded the students being attentive. “I would like to thank the IFM Management for providing UBA Tanzania with this platform and I would also like to thank the students for attending in numbers and being attentive throughout the session, it was quite interactive”. She continued by advising the students to take heed of the knowledge they have achieved in this session as “customer service is very vital for any business as it leads to customer retention and business development”.
Other UBA team members present at the session were also able to interact with the students giving them advise on the dos and don’ts in the finance and banking industry at large.
Some of the students present at the training take a group picture with UBA staff members.
A student ask a question during the training session with UBA Team on customer service management.
Some of the students present at the training take a group picture with UBA staff members.
Some of the students present at the training.
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